Shipping policy
Thank you for shopping with CoveraFit. We are committed to processing and shipping your order as quickly and efficiently as possible.
Order Processing
- Orders are processed Monday through Friday, excluding weekends and Canadian statutory holidays.
- Most orders are processed within 1–3 business days after payment has been successfully received.
- During product launches, holidays, promotions, or periods of high order volume, processing times may be extended.
Orders cannot be modified or cancelled once they have entered the processing stage.
Shipping Destinations
We currently ship throughout Canada.
We expect to expand shipping to additional countries in the future.
Shipping Rates
Shipping charges are calculated at checkout based on:
- Delivery location
- Package weight
- Shipping method selected
Any applicable shipping promotions or free shipping offers will be displayed at checkout.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
Typical delivery estimates are:
- Ontario: 1–3 business days
- Other Canadian Provinces: 2–7 business days
- Remote or Rural Locations: Additional delivery time may apply.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information, where available.
Please allow up to 24 hours for tracking information to become active.
Delayed Deliveries
While we work with reliable shipping partners, delays may occasionally occur due to:
- Weather
- Carrier disruptions
- Customs inspections (if applicable)
- High shipping volumes
- Events beyond our reasonable control
CoveraFit is not responsible for delays caused by the shipping carrier after your package has been shipped.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is entered:
- Please contact us immediately.
- We can only update the address before the order has been processed.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package is re-shipped.
Lost Packages
If your tracking information indicates your package has not arrived, please contact us.
We may initiate a shipping investigation with the carrier.
Lost package claims may take several business days to investigate.
Delivered but Missing Packages
If the carrier marks your package as delivered but you cannot locate it:
We recommend that you:
- Check around your property.
- Check with household members.
- Check with neighbours.
- Contact the shipping carrier.
Once a package has been marked as delivered by the carrier, CoveraFit cannot guarantee reimbursement for lost or stolen packages. We will assist customers in filing carrier investigations where appropriate.
Damaged Shipments
If your package arrives damaged:
Please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged packaging
- Photos of the product
We will review the claim and determine the appropriate resolution.
Shipping Restrictions
We reserve the right to refuse or cancel orders when:
- Fraud is suspected.
- Shipping restrictions apply.
- The shipping address cannot be verified.
- Carrier limitations prevent delivery.
If payment has already been processed, an appropriate refund will be issued.
Customs, Duties & Taxes
For any future international shipments, customers are responsible for any customs duties, taxes, import fees, or other government charges imposed by their country unless otherwise stated.
Contact Us
If you have any questions regarding shipping, please contact us.
CoveraFit Customer Support