Refund policy

Final Sale on Underwear

For hygiene and safety reasons, all underwear purchases are final sale.

We do not accept returns, exchanges, or refunds for underwear that has been purchased:

This policy helps ensure the health and safety of all customers.

Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged item
  • A manufacturing defect
  • An incorrect product
  • A missing item

Please contact us within 7 days of delivery.

Email: coverafit@outlook.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We may, at our discretion:

  • Replace the item
  • Issue a partial refund
  • Issue a full refund
  • Provide store credit

Incorrect Size

Please carefully review our size guide before placing your order.

Because of hygiene regulations, we cannot accept returns or exchanges due to incorrect sizing once underwear has been shipped.

If you are unsure about sizing before purchasing, we encourage you to contact our customer support team.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, CoveraFit is not responsible for lost or stolen packages.

Customers should ensure the shipping address is accurate and that someone is available to receive the package when possible.

Refused Deliveries

Orders refused by the customer or returned because of an incorrect address supplied by the customer may be subject to shipping charges and handling fees before any refund is considered.

Order Cancellations

Orders may be cancelled only before they have entered processing.

Once an order has been processed or shipped, it cannot be cancelled.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Please allow 5–10 business days after processing for your financial institution to post the refund.

Shipping charges are non-refundable unless required by applicable consumer protection laws.

Fraud Prevention

CoveraFit reserves the right to refuse refunds or replacements where there is evidence of:

  • Abuse of the return policy
  • Fraudulent claims
  • Excessive refund requests
  • Product tampering

Consumer Rights

Nothing in this policy limits or excludes any rights that customers may have under applicable consumer protection laws.

Contact Us

Questions regarding returns or refunds may be directed to:

CoveraFit Customer Support

Email: coverafit@outlook.com